Privacy Policy

Effective Date: November 11, 2026

COMPANY NAME: Zhengzhou Jianjian E-Commerce Co., Ltd.

ADDRESS: Room 402, Hua'an Enterprise Building, No. 15 Tangkeng Road, Tangkeng Community, Henggang Subdistrict, Longgang District, Shenzhen

POSTAL CODE: 518173

COUNTRY/REGION: China

1. Introduction

Welcome to Findflare® ("we," "our," or "us"). We respect your privacy and are committed to protecting the personal information you share with us when visiting or making purchases through https://findflare.store (the "Website").

This Privacy Policy explains what personal information we collect, how we use and disclose it, how we protect it, and what choices and rights may be available to you.

Findflare® is owned and operated by Zhengzhou Jianjian E-Commerce Co., Ltd., a company registered in China.

By accessing or using our Website, you acknowledge that you have read this Privacy Policy.

2. Information We Collect

We may collect the following categories of personal information when you visit our Website, place an order, or contact us.

2.1 Personal Information You Provide

Depending on how you interact with our Website, we may collect:

  • Name and contact details, including your email address and telephone number.

  • Billing and shipping addresses.

  • Order information, including products purchased, order history, and transaction details.

  • Information you provide when contacting our customer support team.

  • Information submitted through contact forms or other communications.

2.2 Payment Information

Payments are processed through third-party payment service providers.

Depending on the payment method you select, payment providers may collect payment details such as credit card information, billing information, and transaction identifiers.

We generally receive payment confirmations and transaction-related information necessary to process and manage your orders. We do not intend to store full payment card numbers or security codes on our own systems.

2.3 Automatically Collected Information

When you visit our Website, certain information may be collected automatically through cookies, server logs, and similar technologies, including:

  • IP address.

  • Browser type and version.

  • Device type and operating system.

  • Website pages viewed.

  • Referring website or source.

  • Date and time of visits.

  • General browsing and interaction information.

  • Approximate location derived from your IP address.

This information helps us understand Website usage, maintain security, and improve the shopping experience.

3. How We Use Your Information

We may use collected personal information for the following purposes:

Order Processing and Fulfillment

  • Process and confirm customer orders.

  • Arrange payment processing.

  • Prepare and ship purchased products.

  • Provide order confirmations and delivery updates.

Customer Support

  • Respond to customer questions and requests.

  • Assist with returns, refunds, exchanges, and order issues.

  • Investigate damaged, incorrect, or missing items.

Website Operations

  • Maintain and improve Website functionality.

  • Troubleshoot technical issues.

  • Protect our Website against fraudulent, unauthorized, or harmful activities.

Business Administration

  • Maintain transaction and business records.

  • Comply with applicable legal obligations.

  • Resolve disputes and enforce our policies.

Analytics and Website Improvement

  • Understand how visitors interact with our Website.

  • Evaluate Website performance.

  • Improve product presentation and shopping functionality.

We do not currently send promotional marketing emails or marketing text messages as part of our stated marketing practices.

4. Cookies and Similar Technologies

Our Website may use cookies and similar technologies to support essential Website functions and improve the browsing experience.

These technologies may include:

Essential Cookies

Used to support basic Website operations, shopping cart functionality, checkout processes, and security.

Functional Cookies

May remember certain Website preferences and settings to improve usability.

Analytics Technologies

May collect information about Website traffic, visitor behavior, and page performance.

Advertising and Tracking Technologies

Depending on the services configured on our Website, certain technologies may be used to measure advertising performance or understand interactions with promotional content.

You can manage or restrict cookies through your browser settings. Disabling certain cookies may affect some Website functions.

Cookie Consent and Preference Management

At the time of this Privacy Policy's effective date, our Website does not currently provide a dedicated Cookie Consent Banner with Accept All, Reject Non-Essential, and Manage Preferences options.

A dedicated on-site cookie preference management and opt-out interface has not yet been configured. We also do not currently have a configured mechanism for recognizing and processing Global Privacy Control (GPC) signals.

We will update this Privacy Policy if these mechanisms are implemented or our cookie practices materially change.

5. How We Share Your Information

We may disclose personal information to third parties when reasonably necessary for the purposes described in this Privacy Policy.

These third parties may include:

E-commerce Platform Providers

Our Website operates through Shopify, which provides the infrastructure and services necessary to operate our online store.

Payment Processors

Payment service providers process customer payments and related transactions.

Shipping and Logistics Providers

We may share relevant information, including names, shipping addresses, and contact details, with logistics and delivery providers to fulfill orders.

Technical and Security Service Providers

Certain service providers may assist with Website hosting, maintenance, fraud prevention, security, and technical support.

Analytics and Advertising Service Providers

If analytics or advertising technologies are enabled, relevant information may be disclosed to service providers to measure Website performance and advertising effectiveness.

Legal and Regulatory Authorities

We may disclose information when required by applicable law, legal processes, court orders, or legitimate regulatory requests.

We do not disclose personal information to unrelated third parties for their independent purposes except as permitted or required by applicable law.

6. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.

Retention periods may depend on:

  • The nature of the information collected.

  • Whether the information is necessary to fulfill an order or provide customer support.

  • Applicable accounting, tax, and legal requirements.

  • The need to prevent fraud, resolve disputes, and enforce agreements.

When personal information is no longer reasonably necessary, we will take appropriate steps to delete, anonymize, or securely dispose of it, subject to applicable legal requirements.

7. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

These measures may include access controls, secure service providers, and appropriate data protection practices.

However, no method of electronic transmission or storage can be guaranteed to be completely secure. We cannot guarantee absolute security of information transmitted through the Internet.

8. International Data Transfers

Findflare® is operated by Zhengzhou Jianjian E-Commerce Co., Ltd., a company registered in China.

Our Website serves customers in the United States and other countries. Personal information may therefore be processed or transferred across international borders, including to China and other countries where our service providers operate.

Where required, we will take appropriate steps to protect personal information during international transfers in accordance with applicable data protection laws.

9. Your Privacy Rights

Depending on your state or country of residence, you may have certain rights regarding your personal information.

These rights may include:

  • Right to Know: Request information about the categories and specific pieces of personal information we collect.

  • Right to Access: Request access to personal information we maintain about you.

  • Right to Correct: Request correction of inaccurate personal information.

  • Right to Delete: Request deletion of personal information, subject to applicable legal exceptions.

  • Right to Data Portability: Request a copy of certain personal information in a portable format.

  • Right to Opt Out: Where applicable, opt out of certain processing activities, including the sale or sharing of personal information or targeted advertising.

  • Right to Non-Discrimination: Exercise applicable privacy rights without unlawful discrimination.

The availability and scope of these rights depend on the laws applicable to your location and circumstances.

How to Submit a Privacy Request

To submit a privacy-related request, please contact us using the information below:

Email: service@findflare.store

Subject: Privacy Rights Request

Please describe your request and provide sufficient information for us to identify your records and verify your identity.

We will review and respond to eligible requests within the timeframes required by applicable law.

If we cannot fulfill a request, we will explain the reason where required by law.

10. California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA/CPRA), where applicable.

These rights may include:

  • The right to know what categories of personal information are collected, used, disclosed, or shared.

  • The right to request access to specific personal information.

  • The right to request correction of inaccurate personal information.

  • The right to request deletion of personal information, subject to applicable exceptions.

  • The right to opt out of the sale or sharing of personal information, where applicable.

  • The right to limit certain uses and disclosures of sensitive personal information, where applicable.

  • The right not to receive discriminatory treatment for exercising privacy rights.

We do not currently provide a dedicated on-site opt-out preference interface. If you wish to submit a privacy request, please contact us at service@findflare.store.

We will process applicable requests in accordance with California privacy requirements.

11. Children's Privacy

Our Website and products are intended for a general audience and are not directed toward children under the age of 13.

We do not knowingly collect personal information directly from children under 13.

If we become aware that personal information has been collected from a child under 13 without appropriate authorization, we will take reasonable steps to delete that information as required by applicable law.

Parents or legal guardians who believe that a child has provided personal information to us may contact service@findflare.store.

12. Third-Party Websites

Our Website may contain links to third-party websites, services, or platforms.

These third parties operate independently and may have their own privacy policies and data collection practices.

We are not responsible for the privacy practices, security, or content of external websites. We encourage you to review their privacy policies before providing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, Website operations, technologies, or applicable legal requirements.

Any updates will be published on this page with a revised Effective Date or Last Updated date.

We encourage you to review this page periodically to remain informed about how we handle personal information.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our personal information practices, please contact us:

Company Name: Zhengzhou Jianjian E-Commerce Co., Ltd.

Brand: Findflare®

Website: https://findflare.store

Email: service@findflare.store

Phone: +1(707)278-0181

Customer Support Hours: Monday–Friday, 9:00 AM–6:00 PM PDT

Registered Address:

Room 402, Hua'an Enterprise Building, No. 15 Tangkeng Road, Tangkeng Community, Henggang Subdistrict, Longgang District, Shenzhen, China

Postal Code: 518173

Country/Region: China

We appreciate your trust in Findflare® and are committed to handling your personal information responsibly.