Return and Refund Policy

Effective Date: November 11, 2026

COMPANY NAME: Zhengzhou Jianjian E-Commerce Co., Ltd.

ADDRESS: Room 402, Hua'an Enterprise Building, No. 15 Tangkeng Road, Tangkeng Community, Henggang Subdistrict, Longgang District, Shenzhen

POSTAL CODE: 518173

COUNTRY/REGION: China

1. Return Eligibility

At Findflare®, we want you to be satisfied with your purchase. If you are not completely satisfied with an item, you may request a return within 30 days of receiving your order, subject to the conditions outlined in this policy.

To qualify for a return due to a change of mind, the item must meet all of the following conditions:

The item must be unused and in clean condition.
The item must be complete, including all parts and accessories originally included.
The item must remain in its original condition without signs of use, damage, or alteration.
The return request must be submitted within 30 days of delivery.

Items that do not meet these conditions may not qualify for a change-of-mind return.

2. Damaged, Incorrect, or Missing Items

Please inspect your order upon delivery.

If you receive a damaged item, an incorrect product, or an order with missing items, please contact us within 7 days of receiving your order.

When contacting us, please provide:

Your order number.
A description of the issue.
Clear photographs or videos showing the damaged, incorrect, or missing item, where applicable.

After reviewing your request, we may offer an appropriate resolution, including:

A replacement item.
An exchange.
A refund.

For confirmed damaged, incorrect, or missing-item cases, Findflare® will cover the applicable handling costs associated with resolving the issue.

3. How to Request a Return

All returns must be approved by our customer support team before the item is sent back.

Please follow these steps:

Step 1: Contact Customer Support

Email us at service@findflare.store with your order number and the reason for your return request.

Step 2: Wait for Return Approval

Our team will review your request and provide return instructions, including the applicable return address.

Please do not send any items back before receiving approval.

Step 3: Ship the Approved Return

Once your return request is approved, you must ship the item back within 3 days of approval.

Please package the item carefully to help prevent damage during transit.

Step 4: Return Inspection

After we receive the returned item, our team will inspect its condition and verify that it meets the applicable return requirements.

Step 5: Refund or Other Resolution

If your return is approved after inspection, we will initiate the applicable refund to your original payment method within 5–10 business days.

4. Return Shipping Costs

For returns due to a change of mind or personal preference:

Customers are responsible for the return shipping costs.
Original shipping charges are non-refundable.
Customers should use a reliable shipping service and retain their return tracking information.

For confirmed damaged, incorrect, or missing-item cases:

Findflare® will cover the applicable handling costs associated with resolving the issue.
Depending on the circumstances, we may arrange a replacement, exchange, or refund.

5. Refund Processing

Once an approved return has been received and inspected, we will initiate the refund to the original payment method within 5–10 business days.

Please note:

Refunds will generally be issued to the original payment method used for the purchase.
Your bank or payment provider may require additional processing time before the refunded amount appears in your account.
Original shipping charges are non-refundable for change-of-mind returns.
Refunds for confirmed damaged, incorrect, or missing-item cases will be handled according to the approved resolution.

If you have not received your refund after the applicable processing period, please contact us at service@findflare.store.

6. Order Cancellation

You may request to cancel an order within 48 hours after placing it.

Please contact our customer support team as soon as possible and provide your order number.

Please note:

Cancellation requests are subject to order status.
Once an order has entered processing or has been shipped, cancellation cannot be guaranteed.
If an order can no longer be canceled, you may contact us after delivery to discuss whether it qualifies for a return under this policy.

7. Shipping Address Changes

Please carefully review your shipping information before completing your purchase.

Once an order has been placed, shipping address changes generally cannot be guaranteed.

If you notice an error in your shipping address, please contact us as soon as possible. We will review the request, but changes may not be possible once order processing or shipment arrangements have begun.

8. Return Address

All approved returns must be sent to the following company address unless our customer support team provides different written instructions:

Return Recipient: Zhengzhou Jianjian E-Commerce Co., Ltd.

Return Address: Room 402, Hua'an Enterprise Building, No. 15 Tangkeng Road, Tangkeng Community, Henggang Subdistrict, Longgang District, Shenzhen, China

Postal Code: 518173

Country: China

Please contact us and obtain return approval before shipping any products to this address.

9. International Orders, Duties, and Taxes

Findflare® ships from China to customers in the United States and other supported international destinations.

For international orders, applicable import duties, customs charges, and VAT are borne by Findflare®.

If you have questions regarding an international return or refund, please contact our customer support team before sending the item back.

10. Contact Us

If you have questions about this Return and Refund Policy, need help submitting a return request, or require assistance with a refund, please contact us:

Brand: Findflare®

Company Name: Zhengzhou Jianjian E-Commerce Co., Ltd.

Website: https://findflare.store

Customer Support Email: service@findflare.store

Contact Phone: +1(707)278-0181

Customer Support Hours: Monday–Friday, 9:00 AM–6:00 PM PDT

Registered Address:

Room 402, Hua'an Enterprise Building, No. 15 Tangkeng Road, Tangkeng Community, Henggang Subdistrict, Longgang District, Shenzhen, China